We encourage you to swatch first with your yarns and wash your swatches to see how the colours will react before working on colourwork or big projects. Depending on the shade and intensity of the darker colour, we recommend that you pre-wash the skeins before using… just like you would separate your brand new dark blue jeans from your whites.

For additional help, watch Charlotte Lee's Pre-Washing Hand-Dyed Yarn tutorial and/or Pre-Washing Multiple Skeins tutorial at the SweetGeorgia Blog for helpful tips on this process.

Turquoise-based or magenta-based colourways are the most challenging to exhaust. It’s a good idea to also use "Color Catchers" in the wash to help absorb possible excess dye so that it doesn’t deposit anywhere else https://shoutitout.com/en-us/products/laundry-in-wash-solution/color-catcher-dye-trapping-sheet.

When more than one skein of the same colourway is ordered, we will ensure to ship you the same dye lot. However, we dye in batches of 8’s (with some colourways only available in batches of 4), so if more than 8 (or 4) skeins are ordered, we will need to ship you two different dye lots that will be very close to each other.

Variations will naturally exist, even within the same dye lot, for hand-dyed yarns. We suggest to alternate between 2 to 3 skeins for optimal colour blending, especially when creating large sections of stockinette (such as for a sweater) where any variation may not be the desired effect.

Yes, definitely! Visit our Top Tips for Working with Hand-Dyed Yarns Guide post which includes a downloadable PDF to help answer some of the common concerns makers have about working with hand-dyed yarn. Included in the guide and vlog episode, Felicia talks about common questions and offers ways of approaching or resolving each situation.

Here is a link to our current list of active and inactive colourways.

You may have noticed some of our yarns have recently been updated:

Superwash DK —> Merino DK
Superwash Worsted —> Merino Worsted

Please note that these new yarn bases are designed to be the same as their previous versions. Nothing about the yarn itself has changed; it is still 100% superwash merino wool. The change has mainly come that we are working with a different mill in order to have it spun in Canada.

Regarding the name change: We decided to update the name to SweetGeorgia Merino DK to align it with how we name our other yarn lines. For example: Flaxen Silk Fine, Mulberry Silk, CashSilk Lace, and BFL+Silk DK, which highlight the fibre content rather than the treatment. We wanted to put the focus on the beautiful "Merino" content rather than the "superwash" process.

Regarding the care instructions: Because the yarn is superwash treated, it is indeed "easy-care" and will not felt if machine washed. However, as with all our hand-dyed yarns, we recommend hand washing and air drying on the label to best preserve the vibrancy of the hand-dyed colours and the longevity of the garment.

For our loyal customers, we have a loyalty program, SSK, Super Sweet Kickback to thank you for your commitment to us. Now every time you shop with us, you can earn points which can be exchanged for future discounts and savings.

You are automatically enrolled when you sign up for an account on our website. You even get a 25 point bonus just for signing up.

You earn 1 point for every dollar, excluding gift cards, before taxes and shipping fees but after coupon discounts. You’ll be able to redeem a $20 discount, when you’ve reached 400 points.

The points never expire. Remember to subscribe to our newsletter to keep an eye out for bonus points.

Orders are processed and prepared Monday through Friday and typically take 1-2 days, dependent on order volume.

Once ready for shipping, the expected timelines are listed below:

Within Canada: Orders are shipped Monday-Friday once your order is complete. Orders typically takes 4-6 business days to arrive after they are processed, with delivery times varying based on your location.

US & International: Orders are shipped from our studio once weekly, unless there is a large amount of orders which then may ship twice weekly. Orders typically takes 4-6 business days to arrive after it is processed through customs, delivery times vary based on your location. International orders will vary depending on the destination country, but typically take anywhere between 2-4 weeks.

We thank you for your understanding as we continue to do our best to ship everything as quickly as possible. If you are in a rush for your order, please contact us to confirm your ETA.

Yes, we are happy to offer free shipping on select orders.

For all orders within Canada and US, free shipping is available on yarn and fibre orders greater than $175 CAD & USD (after discounts). For Canadian addresses, this also includes all Ashford products included in orders over $175 CAD (after discounts).

Please note: Free shipping is not valid on orders including any equipment (excluding Ashford products for Canadian addresses, as written above), and/or for SweetGeorgia Gift Cards. For these items, please place them on a separate order. Contact us if you have any questions about the free shipping offer for items in your order.

If you see a yarn listed as ‘0’ in stock or marked as ‘Backorder’ on our website (with some exceptions for limited colourways and special items), you’re welcome to place your order for the quantity you need. We’re always happy to dye a fresh batch just for you!

Depending on order volume—especially during busy times like annual promotions—it may take up to two weeks for your yarn to be dyed and ready to ship. We do our best to fulfill orders as quickly as possible, and sometimes we may even have extra inventory in our Studio, so your yarn could be ready to ship sooner.

Thank you for your patience and understanding as we take the time to ensure every order meets our high standards for quality before it leaves our hands. The wait means you’ll receive beautiful, freshly dyed yarn made just for you.

With the end of the de minimis exemption on August 29, 2025 (the exemption which allows any order under US$800 to be shipped duty and tax free), some packages shipped from SweetGeorgia Yarns to the US would be subject to duties. We understand this may impact your experience, and we are doing everything we can to adapt.

The tariff applies to some of the goods we ship. The rate is based on the where the goods were manufactured. Due to the custom processing, your package may experience slightly longer processing time due to verification and documentation steps for shipping.

Note that all duties (if applicable) are prepaid, so customers will not face additional charges upon delivery. We're currently using a third-party app to calculate tariffs at checkout. While we are working out any kinks with this new app, if you notice any tariff charges applied to any product marked as tariff-free, please email us and we will refund any incorrect amount.

Packages that would be subject to US import tariffs are orders including:

• CashSilk Lace, Merino Silk Lace, Mohair Silk DK, Mohair Silk Sock, Mulberry Silk 20/2, Silk Mist yarns
• Spinning fibres and spinning kits except for Targhee fibre.
• ChiaoGoo, COCOKNITS, GIST (Beam, Palette Scout, Sero, Ode), Knoll Merino Lambswool, LK 150 Knitting Machine, Venne 8/2, and most knitting accessories.

All other items ordered from the SweetGeorgia Yarns online shop would not be affected as they fall within the exception of CUSMA-compliant products.

At the moment, we're unable to ship spinning fibre and spinning fibre kits, as we're still awaiting confirmation on whether the fibre is CUSMA-compliant.

FREE SHIPPING UPDATE: We have resumed our free shipping offer to addresses in the US, available on orders of $175 USD or more. Shipping is also still included in our monthly Secret Stash Club subscriptions.

We will continue to keep you updated as soon as we have more information. Thank you for your understanding and continued kind support as we navigate these changes together.