When more than one skein of the same colourway is ordered, we will ensure to ship you the same dye lot. We dye in batches of 8’s (with some colourways only available in batches of 4), so if more than 8 (or 4) skeins are ordered, we will need to ship you two different dye lots that will be very close to each other. Variations will naturally exist, even within the same dye lot, for hand-dyed yarns. Please alternate between 2 to 3 skeins for optimal colour blending.

We encourage you to swatch first with your yarns and wash your swatches to see how the colours will react before working on colourwork or big projects. Depending on the shade and intensity of the darker colour, we recommend that you pre-wash the skeins before using… just like you would separate your brand new dark blue jeans from your whites. Watch Charlotte Lee's Pre-Washing Hand-Dyed Yarn tutorial and/or Pre-Washing Multiple Skeins tutorial at the SweetGeorgia YouTube channel for helpful tips on this process.

Turquoise-based or magenta-based colourways are the most challenging to exhaust. It’s a good idea to also use "Color Catchers" in the wash to help absorb possible excess dye so that it doesn’t deposit anywhere else https://www.shoutitout.com/en-us/products/color-catcher-dye-trapping-sheet.

Here is a link to our current list of active and inactive colourways.

Download our Top Tips for Working with Hand-Dyed Yarns Guide. (After following this link, enter your email information in the listed form to receive the PDF download).

This reference guide covers some of our favourite tips, addressing the surveyed ten major fears fibre makers have when it comes to working with hand-dyed yarn. Included in the guide and vlog episode, Felicia talks about these fears and offers ways of approaching or resolving each situation.

For Canadian Orders, we ship within Canada throughout the weekdays once your order is complete (with items available in-stock or those which require dyeing). Orders typically takes 4-5 business days to arrive after it is processed, delivery times vary based on your location. If you are in a rush for your order, please contact us to confirm your ETA.

For US & International Orders, we ship throughout the weekdays once your order is complete (with items available in-stock or those which require dyeing). Orders typically takes 4-5 business days to arrive after it is processed through customs, delivery times vary based on your location.

International orders will vary depending on the destination country, but typically take anywhere between 2-4 weeks.

If you are in a rush for your order, please contact us to confirm your ETA.

For all orders within Canada and the US, free shipping is available on yarn and fibre orders greater than $150 CAD / $120 USD (after discounts). For Canadian addresses, this also includes all Ashford products included in orders over $150 CAD / $120 USD (after discounts).

Please note: Free shipping is not valid on orders including any equipment (excluding Ashford products for Canadian addresses, as written above), and/or for SweetGeorgia Gift Cards. For these items, please place them on a separate order. Contact us if you have any questions about the free shipping offer for items in your order.

As suggested by Canada Post, shipping deadlines for regular parcels are listed below to help ensure your order will arrive in time for December 24.

Within Canada: Dec 10
Within US: Dec 12
International orders: Dec 3

Please note that some items are dyed-to-order. Please contact us at info@sweetgeorgiayarns.com if you have any concerns/questions about your order's expected delivery time.

You can also find our Holiday Studio Hours at the Contact Us page, for planning pick-up orders.

To be eligible for return/exchange, items must be unused, in the original packaging, and in the same condition you received them. Please email us to obtain a Return Authorization (RA) number. Any merchandise returned without a proper authorization number will be refused.

Please ship your item for return or exchange to:

SweetGeorgia Yarns Inc.
Attn: Returns/Exchanges
102-334 East Kent Avenue South
Vancouver, BC V5X 4N6
Canada

You are responsible for the shipping costs associated with your return, as well as any clearance fees, customs and/or duty charged upon receipt of your parcel. To avoid any additional fees, we recommend shipping your parcel via Canada Post or USPS and declare the items as “returned goods”.

Please allow adequate time for us to receive your package; we recommend that you use a trackable shipping method. Upon receipt and inspection of your returns, we will process the refund. Depending on your method of payment, it may take a couple of business days for you to see the refund in your account.

Please do not ship items to our Blaine location as we will incur extra fees, and it will take much longer to get back to us. If you do ship to our Blaine location, we will process your refund less $10 to cover the additional fees.

For our loyal customers, we have a loyalty program, SSK, Super Sweet Kickback to thank you for your commitment to us. Now every time you shop with us, you can earn points which can be exchanged for future discounts and savings.

You are automatically enrolled when you sign up for an account on our website. You even get a 25 point bonus just for signing up.

You earn 1 point for every dollar, excluding gift cards, before taxes and shipping fees but after coupon discounts. You’ll be able to redeem a $20 discount, when you’ve reached 400 points.

The points never expire. Remember to subscribe to our newsletter to keep an eye out for bonus points.