FAQ
Products & Colourways
Variation in Dye Lots
When more than one skein of the same colourway is ordered, we will ensure to ship you the same dye lot. We dye in batches of 8’s (with some colourways only available in batches of 4), so if more than 8 (or 4) skeins are ordered, we will need to ship you two different dye lots that will be very close to each other. Variations will naturally exist, even within the same dye lot, for hand-dyed yarns. Please alternate between 2 to 3 skeins for optimal colour blending.
Pre-washing & Swatching
We encourage you to swatch first with your yarns and wash your swatches to see how the colours will react before working on colourwork or big projects. Depending on the shade and intensity of the darker colour, we recommend that you pre-wash the skeins before using… just like you would separate your brand new dark blue jeans from your whites. Watch Charlotte Lee's Pre-Washing Hand-Dyed Yarn tutorial and/or Pre-Washing Multiple Skeins tutorial at the SweetGeorgia YouTube channel for helpful tips on this process.
Turquoise-based or magenta-based colourways are the most challenging to exhaust. It’s a good idea to also use "Color Catchers" in the wash to help absorb possible excess dye so that it doesn’t deposit anywhere else https://www.shoutitout.com/en-us/products/color-catcher-dye-trapping-sheet.
Discontinued Colourways
Here is a link to our current list of active and inactive colourways.
Tips for Working with Hand-Dyed Yarns
Download our Top Tips for Working with Hand-Dyed Yarns Guide. (After following this link, enter your email information in the listed form to receive the PDF download).
This reference guide covers some of our favourite tips, addressing the surveyed ten major fears fibre makers have when it comes to working with hand-dyed yarn. Included in the guide and vlog episode, Felicia talks about these fears and offers ways of approaching or resolving each situation.
Super Sweet Kickback (SSK) Program
About our SSK Program
For our loyal customers, we have a loyalty program, SSK, Super Sweet Kickback to thank you for your commitment to us. Now every time you shop with us, you can earn points which can be exchanged for future discounts and savings.
How it works
You are automatically enrolled when you sign up for an account on our website. You even get a 25 point bonus just for signing up.
You earn 1 point for every dollar, excluding gift cards, before taxes and shipping fees but after coupon discounts. You’ll be able to redeem a $20 discount, when you’ve reached 400 points.
The points never expire. Remember to subscribe to our newsletter to keep an eye out for bonus points.
Get in touch
Have questions about your order, or a general enquiry?